Piped natural gas for homes, businesses and industry: no cylinders, no running out. Our AI agent Amira answers 24/7 in Arabic and English.
Pick a topic — Amira opens the conversation for you.
For villas, apartments and businesses — documents, steps and timing.
Transfer, final reading, clearance certificate.
Understand your bill, pay, or query a charge.
Submit or query a reading.
Appliance conversion, inspection or a fault.
Where is my application or technician visit?
Get a secure payment link by WhatsApp.
Planned maintenance and interruptions in your area.
Tell us what went wrong — we follow up.
Act now: do not switch any electrical device on or off, no open flames, open windows and doors if safe, leave the building, then call Civil Defence 997 from outside — and let Amira log the emergency: 04 520 7450.
Natural gas has a distinctive added odour so even small leaks are noticed. Amira is trained to guide you calmly through the safety steps and to register the emergency with your exact location.
Apply online by selecting "Request New Gas Connection", complete the application and agreement, upload your Emirates ID and pay the connection charge. An authorised technician then visits to complete the installation. Amira can register the request for you right now.
Emirates ID, passport and residency visa (non-UAE nationals), lease contract or ownership deed, owner consent certificate if required, and a clearance certificate from the previous tenant or owner. A security deposit applies.
Request a final meter reading and disconnection; once the final bill is settled you receive the clearance certificate your landlord may ask for.
Through the official digital channels and payment partners. Amira never asks for card details by phone or chat.
Natural gas is lighter than air and disperses quickly; an odour is added so leaks can be noticed. Follow the safety steps on this page if you ever smell gas.